Sandra and Capital Care Management were responsible for coordinating care and supporting my parents for several years after my father was discharged from the hospital following an acute illness. I am an RN currently practicing in the UK, so supporting my parents is a challenge from such a distance. Sandra took on the role of coordinator for my parents with an intelligence, empathy and focus that is exceptional. She listened closely to my parents (and the family’s) expectations and matched her approach to the expectations of both while still providing insights based on her experience and understanding of the needs of vulnerable elderly clients.

Sandra took a clear health education and prevention approach to the support she provided for my parents and we were impressed both by her ethical management of their care and the relationship she formed with both my parents and their long-term caregivers. My mother engaged with Sandra and began to take a greater interest in maintaining both her health and my father’s health as well. Sandra supported them to identify doctors who would take a proactive approach to their care, and their health has improved measurably since she was involved in supporting them. My parents are more proactive about managing their health, which we attribute directly to Sandra’s approach in helping them understand what factors would contribute to their well-being.

Sandra worked closely with the services linked to my parents: doctors (including neurologists, geriatricians, endocrinologists, pulmonary and renal specialists, hospitalologists), nurses aides, and the therapy team at their independent living apartment complex. She worked to set up clear understandable systems and good communication that significantly enhanced my parent’s care. She has had input into both short and long-term planning for their future.

As an RN, I manage a service that supports children and families with complex healthcare needs, so I have a good understanding of the knowledge and expertise required to manage clients with my parents level of need. Over two years, Sandra’s influence has achieved measurable outcomes.

-My mother is now much more organized and able maintain her files of medical letters and appointments so that this aspect of her life is less stressful
-My father takes less medication, sleeps less and is more alert and able to contribute to activities and conversations
-My parents see doctors who are more prevention and health-focussed
-Medication support is better organised for my father and the aides employed for his care have clear guidance about when to raise concerns with the family
-My parents seek medical support and early intervention when unwell, leading to no hospitalizations in the past 12 months

We would recommend Capital Care Management as an excellent care management organization with a clear insight into the needs of elderly clients as well as a genuine commitment to meeting clients’ health needs.

My mother, age 90 at the time, was getting 24/7 care at home for Alzheimer’s. I was overseas a lot of the time. I felt like I was managing a small business from a distance. What if one of the aides needed time off, was sick, or quit without notice? Who would be with my mom since it was not possible for her to be alone and how could I trust that person? What if my mom had an emergency? Who would make the decisions if I could not be reached immediately? It was a very stressful and difficult time for me.

The first phone call I had with Sandra while I was overseas, I knew that we hit the jackpot. She was so caring and a very active listener. The great quality she had, which I noticed immediately, was that she did not go against my thinking. She explored my ideas with me so that I could make the decisions with her. I learned a lot from our first phone call regarding supportive communication.

To know that Sandra was on call 24/7 for emergencies and checking in on my mom a few days a week made all the difference in the world. My mom was hospitalized several times, and Capital Care Management was able to handle questions from hospital administrators and doctors and to make sure mom got the best care possible. She also spoke with all of mom’s doctors regularly to be sure that her medications were complementary and not creating unnecessary problems. She also recommended a specialist that she knew would be better than some of the doctors we were using.

Sandra is not only an amazing health care provider, but we also share interest in health and medicine and have become friends. She always made sure that mom was given the best nutritious food and supplements, which I think is of utmost importance in prolonging life and well-being.

If you’re in a stressful situation with an aging parent, please do not hesitate in hiring Capital Care Management. Having this service will not only reduce your stress, but will give you the peace of mind that your loved one has the best possible care.

My wife was gravely ill, and after a month in our local hospital, she was released and put on hospice care with a prognosis that she had only three weeks to live. At that time, our daughter interviewed Sandra and persuaded her to become my wife’s Care Manager. After being bedridden for a year with a limited recollection of numerous hospital visits and surgical procedures, my wife was on the road to recovery.

Now, more than two years after her hospitalization, my wife is walking and able to take care of herself. Family, friends, and doctors have described her progress as miraculous.

I believe that the miracle is that we found Sandra and Capital Care Management.

Capital Care Management was my local liaison between my mother and myself because there is a distance of over 1,700 miles between us. I was having to go to Florida every few weeks because of various issues that arose. It was priceless to know that they were just a phone call away when needed.

They provided peace of mind and clarity in stressful situations. They are compassionate and extremely responsible and responsive. I would not hesitate to enlist their services.

It has been an absolute pleasure working with Sandra and her team. As a sales director in the senior home care space, I have worked with numerous industry professionals including geriatric care managers. Sandra stands with very few as one of the most caring, compassionate, and competent professionals I have ever known.

Any feedback from our clients about her team’s care and guidance was impeccable. I have 100% trust and confidence in Capital Care Management to represent any person with care needs, including my own family.